IT Support Technician

<p>IT Support Technician</p> <p>Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day-to-day technical support across the business. This is a hands-on role where you&#8217;ll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business-critical systems.</p> <p>Get in touch if you are looking for your next opportunity!</p> <p> </p> <p>Responsibilities:</p> <ul> <li>Act as the first point of contact for IT support via phone, email, and face-to-face interactions.</li> <li>Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.</li> <li>Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.</li> <li>Set up and configure desktops, laptops, mobile devices, and user accounts.</li> <li>Support networking issues including Wi-Fi, VPN, DNS, and IP connectivity.</li> <li>Manage the onboarding and offboarding process, including account creation and device setup.</li> <li>Maintain accurate asset registers, documentation, and ticket records.</li> <li>Liaise with third-party vendors and escalate complex issues when required.</li> <li>Assist with routine IT maintenance, patching, audits, and system checks.</li> </ul> <p> </p> <p>Experience:</p> <ul> <li>3 years&#8217; experience in a 1st and/or 2nd line IT Support role.</li> <li>Strong experience supporting Windows 10/11 and Microsoft 365 environments.</li> <li>Hands-on experience managing Active Directory users and permissions.</li> <li>Strong troubleshooting skills across hardware, software, and network-related issues.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to work independently and prioritise workloads effectively.</li> </ul> <p> </p> <p>Desirable:</p> <ul> <li>Experience working with virtual machines.</li> <li>Knowledge of IT management tools such as ManageEngine.</li> <li>Experience with Group Policy administration.</li> </ul> <p> </p> <p>Location:<br /> This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model.</p> <p>How to Apply:<br /> Please apply ASAP with your CV to be considered for this position. You can also get in touch with me on <a href="mailto:alexandra@pearsoncarter.com">alexandra@pearsoncarter.com</a> or 0191 406 611</p> <p> </p>