Customer Service Advisor - Workload and Planning

Location: Belper, DE56 (Office-based)
Start Date: June - Immediate interviews available
Hours: 39.5 hours per week
Working Pattern: Monday-Sunday, shifts between 8:00am-6:00pm

Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team.

About the Role

In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.

Key Responsibilities

• Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
• Manage and respond to email queries efficiently
• Process service bookings and updates using Salesforce and SAP
• Liaise with internal departments to ensure accurate scheduling and workload planning
• Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
• Complete administrative tasks to agreed deadlines
• Challenge non-compliance where necessary to maintain service standards and accuracy

What We're Looking For

• Previous experience using SAP and Salesforce
• Experience with diary management and service planning
• Background in customer service or service coordination, ideally within a technical or engineering-led environment
• Strong organisational skills with the ability to multitask effectively
• Ability to work independently as well as collaboratively within a team

Why Apply?

This is an excellent opportunity to join a well-established and respected company, offering immediate interviews

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.