Exam Development Program Analyst

Do you enjoy turning complex business needs into clear, workable solutions? Are you curious about how systems and processes come together behind the scenes? Looking for a role where your analysis and problem-solving can directly improve how critical programs operate? CFA Institute is seeking an Exam Development Program Analyst to support the systems and processes that power our global credentialing programs. In this role, you will work at the intersection of business analysis, process improvement, and technology, helping translate operational needs into clear requirements and supporting the testing and implementation of solutions. This is an excellent opportunity for an analytical, detail-oriented professional who enjoys exploring problems, asking thoughtful questions, and helping teams work more effectively. What You’ll Do Gather, document, and clarify business and functional requirements related to item banking software and exam development systems Support the creation of user stories, acceptance criteria, and requirement documentation to guide technology solutions Document current (“as-is”) processes and help design improved (“to-be”) workflows Conduct gap analysis and support feasibility assessments for potential solutions Collect and analyze data to identify trends, investigate issues, and inform decision-making Assist in drafting process diagrams, specifications, and supporting materials for system enhancements Participate in discovery discussions, solution evaluation, and roadmap planning activities Conduct user testing and validate system updates before release Collaborate with product managers, technology teams, and business stakeholders to ensure solutions meet operational needs Facilitate workshops and requirement sessions while clearly communicating with both technical and non-technical stakeholders What We’re Looking For Bachelor’s degree or equivalent work experience Proven experience in project management, business analysis, systems analysis, or process analysis Experience documenting requirements, workflows, and process improvements Strong analytical thinking and problem-solving capabilities Excellent organizational skills and the ability to manage multiple priorities and deadlines Strong written and verbal communication skills with the ability to explain technical concepts clearly Exposure to Agile methodologies or product development environments A proactive mindset with curiosity and the confidence to ask questions and explore solutions Ability to handle confidential information with professionalism and discretion Why Join Us Play a key role in supporting the systems behind one of the world’s most respected professional credentialing programs Work on meaningful projects that improve processes and technology used by teams across the organization Join a collaborative environment where curiosity, problem-solving, and continuous improvement are valued Develop valuable skills in business analysis, product development, and systems optimization Enjoy flexible work arrangements and the stability of a mission-driven global organization At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: $80,400 - $90,000 per year. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package. About CFA Institute CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like: Comprehensive health coverage for you and your family Generous leave and time off Competitive retirement plans Flexible work options Wellness, education, and support programs If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application. Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X. Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted. We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location. If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to humanresources@cfainstitute.org noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences. Our application is not compatible with Internet Explorer (IE). We recommend using Chrome. When you work at CFA Institute, you become part of something bigger. We are a globally renowned company, continually striving to promote the highest standards of ethics and professional excellence in the investment industry. The skills and experience you develop during your career helps us achieve that mission – by investing in our employees, we can all succeed. Professional Development When you're able to continually develop your skills and capabilities, we can work together towards a better future. Health & Well-being Our benefits packages compare with the best in the industry, because what matters most to you matters to us. Corporate Citizenship We support community engagement, including a volunteer time off benefit so you can help serve your community. Culture The values of Curiosity, Inclusion, Trust, and Service guide our actions, creating a culture where you feel supported. Inclusion & Diversity Through initiatives like Employee Resource Groups, every one of us can feel welcomed, respected, and safe. Sustainability We are committed to environmental sustainability with continuous efforts to track and mitigate our carbon emissions.