Customer Service Executive

• Competitive Salary
• Company Benefits

About Our Client

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Job Description

Key responsibilities include:

• Handling inbound customer enquiries via phone and email
• Managing and resolving queries relating to telecoms services, billing, and accounts
• Supporting customers through the onboarding and installation process
• Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
• Maintaining accurate records on CRM systems
• Proactively following up with customers to ensure satisfaction and retention
• Identifying opportunities to upsell or introduce additional services where appropriate

The Successful Applicant

We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.
You will ideally have:

• Previous experience in a Customer Service Executive, Advisor, or Account Support role
• Strong communication skills and the ability to build rapport quickly
• A proactive and solutions-focused approach to problem-solving
• Good attention to detail and organisational skills
• Experience working with CRM systems
• A team-focused mindset with a willingness to support colleagues

Experience in telecoms, tech, or a B2B environment would be advantageous.

What's on Offer

What's on Offer:

• Salary of £28,000 - £32,000 depending on experience
• Clear progression opportunities into Account Management or senior customer roles
• Supportive, team-oriented office environment
• Full product and systems training
• 25 days holiday + bank holidays
• Company pension scheme
• On-site parking

If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!

Job summary

• Job function
• Business Support

• Subsector
• Customer Services

• Sector
• Technology & Telecoms

• Location
• Reading

• Contract type
• Permanent

• Consultant name
• Desky Ngathe

• Consultant phone
• +44 118 933 7033

• Job reference
• JN-062026-7051809