Manager I, Database Administration

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

As the DBA Manager specializing in SQL Server, will be responsible for leading a team of Senior and Junior Level Database Administrators in the installation, configuration, maintenance, monitoring and performance of critical database systems, to ensure high availability and consistent performance of our database platforms. The Database Administration team provides 24x7 production support for all database systems ensuring their database integrity, security and availability. You will be a hands-on leader, responsible for managing the day-to-day operations, performance optimization, and strategic planning for our SQL Server databases.

• Team Leadership: Lead and mentor a team of SQL Server Database Administrators, providing guidance, performance feedback, and professional development opportunities.
• Database Administration: Ensure the 24x7 availability, security, and performance of SQL Server database systems, including installations, configurations, upgrades, and patch management.
• Performance Tuning: Proactively identify and resolve performance issues, optimizing queries, and database configurations to enhance system efficiency.
• High Availability: Implement and manage high availability solutions such as clustering, AlwaysOn, and replication to minimize downtime.
• Backup and Recovery: Develop and maintain robust backup and recovery strategies to ensure data integrity and disaster recovery readiness.
• Security and Compliance: Enforce database security best practices, monitor access controls, and ensure compliance with industry regulations and company policies.
• Capacity Planning: Monitor database growth trends and plan for scalability, making hardware and infrastructure recommendations as needed.
• Emergency Response: Be on-call to address critical database incidents and outages, leading the team in troubleshooting and resolution.
• Documentation: Maintain comprehensive documentation of database configurations, procedures, and incident reports.
• Vendor Relationships: Manage relationships with database software and service providers, evaluating and recommending tools and solutions as necessary.

• Bachelor's degree in Computer Science, Information Technology, and/or 7+ years of experience in SQL Server database administration, with at least 3 years in a leadership or managerial role.
• Proficiency in SQL, T-SQL, and SQL Server performance optimization.
• Experience with high availability solutions such as clustering, AlwaysOn, and replication.
• Strong understanding of backup and recovery strategies.
• Knowledge of security best practices and compliance standards.
• Ability to lead and motivate a team, fostering a collaborative and productive work environment.
• Excellent problem-solving and communication skills.
• Availability for 24x7 on-call support as needed.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier IV

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