Helpdesk Tier 2 Analyst

Job title: Helpdesk Tier 1 Analyst
Locations: Chicago, IL
Public Trust Clearance.

T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to:

• Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.
• Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues.
• Provide technical assistance and solutions to customers as well as other IT staff or contractors.

Note: Must be US Citizen

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