Housing Options Advisor

Would you enjoy working in a challenging yet rewarding role helping to prevent and reduce homelessness? Do you have experience of working within a public facing role? Are you looking for a new challenge and would relish the opportunity to make a difference to peoples lives? We are looking for an exceptional candidate to join the Local Authority Housing Options service as a full time Housing Options Advisor on a 12-month basis, covering maternity leave. This role will focus upon delivery of casework and customer care to those who require help under the Homelessness Reduction Act 2017 to secure suitable housing. Organisation Cheshire West and Chester Council Location Ellesmere Port Job Category People, Property Grade CWAC NJC - Grade 7 Salary Min £31,537 per annum Salary Max £34,434 per annum Hours per week 37 Weeks per year 52.143 Employment Type Fixed Term Contract Duration 12 months Closing Date 22/03/2026 Ref No W4381 Documents WAWD 7315 Housing Options Advisor - (December 2025).docx (Word, 22.26kb) Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. You will work within a busy multidisciplinary Housing Options and Homelessness service, assisting households under the Homelessness Reduction Act 2017 to prevent and relieve homelessness.  A key focus will be working with accommodation providers, including private landlords, social housing and supported accommodation providers to build up strong relationships to increase access to affordable housing options.  Previous experience of delivering housing advice and working with homelessness client groups is desirable, however full training will be provided.  The successful candidate will be proficient in time management and casework skills, ensuring high-quality customer care at all times. The contract location is The Portal, Ellesmere Port, the role itself is Hybrid /flexible involving office-based, working from home, working at other council offices, and offsite, such as visiting clients across the district. The attached job description provides more information about the role, please ensure you meet the essential elements of the personal specification requirements before applying.