Major Incident Manager

​We are looking for a Major Incident Manager to join our team in Sheffield on a contract basis. ​ Job Description: Manage global P1/P2 incidents across complex enterprise systems. Coordinate technical teams to diagnose defects and validate fixes prior to deployment. Ensure incidents were correctly logged and tracked through JIRA and ServiceNow. Provide executive-level incident and quality reporting during crisis management events. Work closely with QA and Test teams to support validation of defect fixes prior to release. ​ If this position is of interest to you, apply now!