CRM Product Owner

CRM Product Owner – HIRING ASAP Start Date: ASAPDuration: 3 Months (View to extend)Location: Remote (UK Based)Rate: £400 - £500 per day, outside IR35Summary The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function. This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities. ResponsibilitiesOwn CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)Drive adoption plan, usage targets and comms cadence.Shape solution approach with CRM Admin input on feasibility/config options.Ensure capability is enabled and measurable via dashboards that evidence adoption.Helpdesk & support modelSupplier management & release planningAccess management (joiners/movers/leavers)Data quality & integrityChange control & backlog.Release management.Training, comms & adoption (ongoing)Engagement letters governanceCompliance / audits / securityKey Skills EssentialDirect experience with Fibre CRMProven experience owning a CRM platform in BAU (roadmap, backlog, governance)Strong Product Owner or product leadership backgroundExperience leading CRM adoption across multiple teams.Strong stakeholder management, including senior partners and directors.Experience managing releases, UAT, and go/no-go decisions.Comfortable working in regulated or governance-heavy environments.BonusExperience with Salesforce, Dynamics, or similar CRM platforms.Background in professional services or accountancy firmsExposure to accounting tools (Iris, Sage, Xero, QuickBooks)