Customer Satisfaction Specialist

Customer Satisfaction Specialist Location: 7810 E Escalante Rd, Tucson, AZ 85730 Start between $ - $$ per hour. What Will I Do as a Customer Satisfaction Specialist? As a Customer Satisfaction Specialist at Afni, you’ll play a key role in ensuring customers have positive experiences throughout their interactions with us. Whether you're addressing inquiries, resolving concerns, or following up on customer feedback, your mission is to ensure every customer feels heard, supported, and satisfied with the service they receive. You’ll help identify opportunities to improve satisfaction and strengthen customer relationships with each interaction. If you enjoy helping others, solving problems, and creating meaningful customer experiences, this role is a great fit for you! Why Afni? At Afni, we believe you’re more than just an employee—you’re part of our family. As a Customer Satisfaction Specialist, you get: Full-time hours. 40-hour workweek. Job Stability. We’ve been in business since 1936. Paid Time Off. Rest is necessary for your well-being. Medical, Dental, and Vision Insurance. We help cover the cost of your premium. Tuition Reimbursement. We’re invested in your goals. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Many of our senior leaders started as agents. We promote from within! Annual Performance Reviews. Your hard work deserves to be rewarded. What are the qualifications to be a Customer Satisfaction Specialist at Afni? Strong verbal communication and active listening skills. Six months of customer service experience preferred. Ability to handle customer concerns with professionalism, patience, and empathy. Comfort navigating multiple computer applications while assisting customers. A solutions-driven mindset with strong attention to detail. Willingness to work flexible schedules, including evenings and weekends as needed.