ServiceNow Architect / Product Owner

GeekSoft Consulting | Fixed Term Employment

Eindhoven, Netherlands | Posted on 06/17/2026

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• Industry Technology
• Date Opened 06/17/2026
• Job Type Fixed Term Employment
• Work Experience 8+ years
• State/Province Noord-Brabant
• City Eindhoven
• Zip/Postal Code 5611
• Country Netherlands

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

• Design enterprise-scale ITSM solutions aligned with ITIL best practices, ensuring scalability, maintainability, and global platform consistency.
• Architect and develop complex solutions using JavaScript, Script Includes, Glide APIs, and reusable development frameworks and patterns.
• Design and implement secure, scalable integrations using REST, SOAP, JDBC, and IntegrationHub, ensuring reliable data exchange across enterprise systems.
• Manage large-scale data imports, staging tables, transform maps, import sets, and scheduled synchronization processes to ensure data accuracy and consistency.
• Design event-driven solutions using platform events, Script Actions, Scheduled Jobs, and notification frameworks to support business processes and communications.
• Design and implement complex Service Catalog items, Record Producers, and dynamic portal experiences to streamline user interactions.
• Analyze transaction logs, identify performance bottlenecks, optimize database queries and indexes, and improve overall platform efficiency.
• Conduct advanced troubleshooting, code reviews, and architectural assessments to identify and resolve underlying system issues.
• Lead technical design reviews, establish development standards, enforce coding best practices, and define application architecture guidelines.
• Communicate platform capabilities, technical constraints, architectural decisions, and strategic recommendations to business and executive stakeholders.
• Strong experience in ServiceNow ITSM architecture and solution design.
• Expertise in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow development best practices.
• Hands-on experience with REST, SOAP, JDBC integrations, and IntegrationHub.
• Experience managing data imports, transform maps, import sets, and data migration activities.
• Strong understanding of Service Catalog, Record Producers, Portal development, and user experience design.
• Proven experience in platform performance tuning, optimization, and troubleshooting.
• Experience conducting code reviews, enforcing governance standards, and defining technical architecture frameworks.
• Strong communication and stakeholder management skills.
• Define and drive the long-term architectural vision and platform strategy for the ServiceNow environment.
• Translate complex business requirements into scalable, maintainable, and upgrade-safe technical solutions.
• Oversee the design, security, performance, and governance of enterprise integrations across the ServiceNow ecosystem.
• Establish coding standards, review development deliverables, and ensure platform health through effective governance practices.
• Monitor, troubleshoot, and optimize platform performance to ensure stability, scalability, and maximum uptime.
• Advise stakeholders on ServiceNow capabilities, platform best practices, and alignment with out-of-the-box functionality and long-term roadmap objectives.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ITIL Certification

• A challenging, innovating environment.
• Opportunities for learning where needed.

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