Service Desk Controller

<p>Service Desk Controller – Harold Wood, Romford<br /> Salary: £28,500 to £30,500 depending on experience<br /> Location: Harold Wood, Romford<br /> Employment Type: Full-time, Permanent</p> <p>I am currently recruiting on behalf of my client for a Service Desk Controller to join their busy, fast-paced call centre based in Harold Wood, Romford. This is a fantastic opportunity to join a well-established and thriving company, offering a permanent position with genuine room for growth and development.<br /> My client is the UK’s largest independent company specialising in the installation and servicing of commercial kitchen equipment. With over 4,000 reactive calls coming through each month, they are looking for a highly organised, confident individual to help coordinate their team of field engineers and ensure customer service excellence.<br /> Please note: To be considered for this role, you must have previous experience in scheduling or coordinating engineers – whether it’s managing engineers’ diaries, booking daily appointments, or planning workloads across any technical or maintenance field.</p> <p>Key Responsibilities:<br /> • Act as the main point of contact for engineers and customers<br /> • Plan and manage engineers’ daily schedules and job appointments<br /> • Provide customers with accurate ETAs via phone and email<br /> • Monitor engineer activity to ensure productivity and timely responses<br /> • Follow up on customer enquiries and outstanding issues<br /> • Support other team members during absence or busy periods</p> <p>Occasionally cover shifts on a Saturday morning but no more than 1 in 3 &#8211; this will be paid at time and a half!!</p> <p>What My Client Is Looking For:</p> <p>• Proven experience coordinating or scheduling engineers (essential)<br /> • Experience in a busy call centre or service coordination role<br /> • Excellent communication skills, both written and verbal<br /> • Strong organisational skills and the ability to multitask effectively</p> <p>What’s on Offer:</p> <p>• Competitive salary of £28,500 to £30,500 depending on experience<br /> • Time and a half pay for Saturday shifts<br /> • Full-time, permanent role with job security<br /> • Supportive team culture and a stable, growing business<br /> • Newly refurbished offices<br /> • Opportunity to develop within the company over time</p> <p>If you have experience in engineering coordination or scheduling and want to take the next step in your career, I would love to hear from you.</p> <p>This is a key role in a dynamic company where your efforts will make a real difference.</p>