Contact Center Manager - Acquisitions

Contact Center Manager - Acquisitions   Imperial Supplies!!  A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Join our team as a Contact Center Manager – Acquisitions delivering best in-class customer experience solutions.     Imperial offers: Competitive salary Hybrid Schedule Health, dental, and vision available to you on day one of employment Excellent work-life balance, 18 days paid time off plus 7 paid holidays 6% company contribution to 401K with immediate vesting Growth and development opportunities!   Position Overview:   This position is responsible for supervising the Contact Center Acquisitions sales division to meet or exceed sales, gross profit, and new business growth goals. The Contact Center Manager – Acquisitions provides leadership, coaching, and strategic oversight to a team of Dedicated Account Advisors focused on acquiring new customers and expanding business with existing accounts.   Specifically, you will: • Manage and develop Acquisitions team members, including performance appraisals, promotions, salary recommendations, and discipline or terminations. • Oversee daily Acquisitions sales activities, including outbound calling, prospecting, lead follow-up, and pipeline management within Imperial’s CRM system. • Set up, analyze, and monitor sales territories, lead assignments, and pipelines to achieve sales goals, gross profit, and performance standards. • Drive customer acquisition, retention, and account growth by ensuring advisors effectively engage both prospective and existing customers across all levels of the organization. • Coach advisors on effective sales techniques, including questioning, active listening, needs analysis, objection handling, and closing strategies. • Monitor individual and team performance metrics, conduct regular performance discussions, and provide actionable feedback to improve conversion rates and productivity. • Assess sales, product, and systems training needs; partner with the Training department to recommend and support ongoing development initiatives. • Support advisors in resolving complex customer issues and participate directly in escalated customer interactions when necessary. • Foster strong working relationships with Outside Sales, Inside Sales, and Marketing teams to support coordinated prospecting and acquisition efforts. • Recommend strategies to Marketing related to new products, promotions, pricing, scripts, and market opportunities to support acquisition growth. • Develop annual sales plans and expense budgets for the Acquisitions team, monitor variances, and report trends, risks, and opportunities to upper management.   Minimum Education: Associate degree or equivalent experience.   Minimum Experience: 3 to 5 years of successful sales and management experience in an inside sales or contact center environment.   What will put you ahead? Bachelor’s degree and 5 or more years of sales and management experience in a B2B sales environment, preferably leading outbound or acquisition-focused teams.