About the Role
Residential Support Worker Temp- Permanent South Shields Brook Street Overview Brook Street is recruiting on behalf of a specialist Children and Young People's residential care provider for a permanent Residential Support Worker role in Durham. This position involves supporting young people with emotional and behavioural difficulties (EBD), mental health needs, and complex trauma, within a safe and therapeutic home environment. Purpose of the Role To deliver high-quality, person-centred care that supports young people to feel safe, build resilience, and achieve positive outcomes, while promoting independence and emotional wellbeing. Key Duties and Responsibilities Provide day-to-day care and support within a residential setting Create a safe, nurturing, and structured environment for young people Build positive and trusting relationships to support emotional development Promote independence, life skills, and confidence Support young people with education, routines, and activities Implement care plans and behaviour management strategies Work collaboratively with colleagues, managers, and external professionals Maintain accurate records and reports in line with regulatory standards Follow all safeguarding and child protection procedures Skills and Experience Required Experience working with children or young people, ideally in a residential or care setting Understanding of EBD, trauma-informed practice, or mental health needs Strong communication and interpersonal skills Ability to remain calm and professional in challenging situations A team player with a proactive and flexible approach Qualifications Level 3 Diploma in Residential Childcare (or willingness to work towards) Full UK driving licence (desirable) Working Hours Full-time, permanent position Shift-based rota including days, evenings, weekends, and sleep-ins What's on Offer Competitive hourly rate + sleep-in allowance Ongoing training and development Supportive team environment Opportunity to make a genuine difference in young people's lives