Account Associate

Account Associate – Roswell, GA (Hybrid) RemX is hiring an Account Associate to support customer accounts and internal teams in a fast-paced environment. Pay & Schedule: $26/hour Monday–Friday, 8am–5pm Hybrid: 3 days in-office (Roswell) Training: 4–6 weeks onsite full-time Overview: This role focuses on managing customer accounts, supporting logistics, and ensuring smooth order processing. You’ll work closely with Account Managers, sales, and operations teams while providing high-level customer service. Key Responsibilities: Manage customer accounts via phone/email to ensure satisfaction Process purchase orders in ERP; update CRM/Salesforce Coordinate logistics, dispatch, and order tracking Resolve customer issues and follow through to resolution Partner with sales, marketing, and accounting for reporting and forecasting Handle billing, credits, and order follow-ups Identify process improvements and support production planning Qualifications: 3–5 years customer service (manufacturing preferred) 2–3 years ERP experience (SAP preferred) Strong Excel, communication, and problem-solving skills Knowledge of logistics and accounting basics (GAAP/SOX/IFRS a plus) Detail-oriented, analytical, and able to multitask Education: High School diploma required; Bachelor’s preferred Ideal candidates are organized, proactive, and thrive in a team environment. Account Associate