About the Role
<p><strong>Resident Liaison Officer (RLO) – Internal & External Works</strong></p>
<p><strong>Location:</strong> Lewisham</p>
<p><strong>Salary:</strong> Up to £33,000 + Package</p>
<p><strong>Contract:</strong> Permanent</p>
<p>Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.</p>
<p>We are currently working with a leading contractor who is looking to recruit an experienced <strong>Resident Liaison Officer</strong> to join their team on a <strong>long-term social housing programme</strong> delivering a mixture of <strong>internal and external planned maintenance works</strong> across Lewisham.</p>
<p>This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.</p>
<p>Key Responsibilities</p>
<ul>
<li>Act as the main point of contact for residents throughout the programme of works.
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<li>Communicate project information, work schedules, and access requirements to residents.
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<li>Arrange appointments, conduct resident visits, and hold pre-start meetings.
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<li>Manage resident expectations and resolve any queries or complaints professionally.
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<li>Liaise closely with site managers, supervisors, client representatives, and subcontractors.
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<li>Support vulnerable residents and ensure appropriate measures are in place throughout the works.
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<li>Maintain accurate records of resident communications, appointments, and project updates.
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<li>Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.
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<li>Promote a high standard of customer care and help ensure projects are delivered on time.
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</ul>
<p>Skills & Experience</p>
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<li>Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
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<li>Experience working on internal and/or external planned maintenance projects within the social housing sector.
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<li>Excellent communication and interpersonal skills.
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<li>Strong organisational skills with the ability to manage multiple priorities.
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<li>Good IT skills, including Microsoft Office and internal management systems.
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<li>Full UK driving licence.
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<li>A proactive, customer-focused approach.
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<p>If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.</p>
<p>Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.</p>
<p><strong>INDTJ</strong></p>