Activation Specialist - Fiber

Dit ga jij doenDo you want to play a key role in delivering a flawless fiber experience for our customers? As a Network Operations Specialist you take full responsibility for the activation process and ensure smooth collaboration between all partners. With your sharp eye for quality and process improvements, you directly impact customer satisfaction and the future of Odido. Ready to make a difference and help us become the ultimate Customer Champion? In this role, you are the driving force behind a smooth, error‑free activation of our fiber services. You make every step seamless and customer‑focused, from the sales handover to installation. You fully manage the activation process and foster strong collaboration between fiber providers, installation partners, internal teams, and the customer. The biggest challenge? Increasing customer satisfaction in the final phase of the customer journey, where there is still significant room for improvement. You also handle complex activations, ranging from technical instability to incomplete network build‑outs. You analyze data and steer on KPIs such as NPS. In addition, you work on structural solutions that will become the standard within Customer Operations. You also play a crucial role in implementing an AI support bot. This bot accelerates and improves information exchange between all stakeholders. The team consists of a manager and six other colleagues, each with their own expertise in fiber connections. Together we areWe are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.   Is that really something for you? Then we might fit well together.  This is what we stand forOur name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.  What we offer.Good salary and variable bonus scheme; Hybrid working; A progressive pension scheme; 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day; Redeemable holidays; An Odido subscription; Real growth opportunities; Personal annual learning budget and over 200 digital training and courses; Workshops, learning weeks, annual ski trip, fun outings and parties. You bring thisYou combine a technical background with strong process and collaboration skills. You have 5–10 years of experience in telecom, fiber activation, network operations or customer operations, and you effectively influence complex stakeholders. In addition, you bring: A completed bachelor’s degree or equivalent work experience Demonstrable expertise in activation, migration, or service assurance processes Strong analytical skills: you translate data into concrete improvements Experience with KPI management and process optimization Experience working with IT, Network, and external partners Understanding of OPEX and CAPEX drivers related to activations and field interventions is a plus Strong communication skills, persuasiveness, and ownership Learn every dayAt Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.  Press on the buttonAre you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!