Team leader

<p><strong>Team Leader – Housing repairs and logistics</strong><br /><strong>Location:</strong> Crawley (RH10 9XN)<br /><strong>Salary:</strong> £32,000 per annum<br /><strong>Sector:</strong> Social Housing Repairs &amp; Maintenance<br /><strong>Employment Type:</strong> Full-time, Permanent</p> <hr /> <p><strong>About the Opportunity</strong><br /> We are currently recruiting for an experienced and motivated <strong>Team Leader</strong> to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.</p> <p>The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.</p> <hr /> <p><strong>Key Responsibilities</strong></p> <ul> <li> <p>Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.</p> </li> <li> <p>Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).</p> </li> <li> <p>Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.</p> </li> <li> <p>Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.</p> </li> <li> <p>Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.</p> </li> <li> <p>Act as the senior point of contact for operational queries, supporting both the team and the client relationship.</p> </li> <li> <p>Promote continuous improvement and ensure a high standard of service delivery at all times.</p> </li> </ul> <hr /> <p><strong>About You</strong></p> <ul> <li> <p>Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.</p> </li> <li> <p>Previous experience managing or supervising a team.</p> </li> <li> <p>Strong organisational and communication skills.</p> </li> <li> <p>Confident using scheduling software, housing management systems, and general IT tools.</p> </li> <li> <p>Ability to work under pressure and adapt quickly to changing demands.</p> </li> </ul> <hr /> <p><strong>Interested?</strong><br /> If you’re looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment</p>