Licensed Pharmacy Customer Care Representative

LICENSED PHARMACY CARE COORDINATOR

Location: The Colony, TX  | Onsite

COMPENSATION & SCHEDULE

• Pay Range: $21/hour

• Full-time, W2 employment

• Schedule: Monday–Friday, 10:00 a.m. – 7:00 p.m. CST (Training: 8:00 a.m. – 5:00 p.m., first 4 weeks)

ROLE IMPACT

The Pharmacy Care Coordinator supports the Prescription Optimization Program by assisting members in accessing vital medications efficiently and affordably. This role serves as a vital link between patients, healthcare providers, and pharmaceutical partners, ensuring each member receives the medication assistance and guidance needed to manage their prescriptions successfully. The coordinator demonstrates compassion, accuracy, and strong communication skills to deliver an exceptional patient experience and improve medication access outcomes.

KEY RESPONSIBILITIES

• Serve as the primary contact for members requiring medication support or patient assistance.

• Coordinate with prescribers, pharmacies, and patient assistance programs to secure medication approvals and ensure timely fulfillment.

• Handle inbound and outbound communications while maintaining compliance with program and privacy standards.

• Track and document all member interactions and follow up to ensure resolution.

• Collaborate with internal teams to drive program success and deliver high-quality member service.

MINIMUM QUALIFICATIONS

• Active Pharmacy Technician License or Certification (valid in at least one state) required.

• 1+ years of experience in call center setting in healthcare, pharmacy, or member support roles.

• Excellent communication and customer service skills with the ability to multitask effectively.

• Intermediate proficiency with Microsoft Word, Excel, and Salesforce (or similar CRM tools).

• Strong organizational skills and attention to detail in a fast-paced environment.

CORE TOOLS & SYSTEMS

Salesforce | Microsoft Excel | Microsoft Word | Pharmacy Management Software | Electronic Health Record Systems

PREFERRED SKILLS.

• Familiarity with prescription benefit programs and patient assistance processes.

• Proven ability to resolve issues efficiently and deliver patient-centered solutions.

LEGAL NOTICE

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