Multiple or repeat power cuts

Multiple or repeat power cuts home Power cuts Why power cuts happen Multiple or repeat power cuts Multiple or repeat power cuts If your electricity has gone off more than once in the past 12 months, then it’s known as a multiple or repeat power cut and we appreciate it can be frustrating when your electricity supply is disrupted.   If you’re a customer who’s experienced multiple power cuts, we're really sorry for the impact this may have had on you. We acknowledge this service is below your expectations. This page explains why multiple power cuts happen, how we aim to fix them, and provides information on compensation and tips for preparing for or dealing with power cuts.   Reasons for multiple power cuts Explore the reasons for multiple power cuts and how we fix and safeguard the network for you. More about multiple power cuts Tips to help you prepare for a power cut Our helpful tips can help you to prepare for a power cut. Advice what to prepare for a power cut Tips to help you during a power cut Being in a power cut can be disorientating, so follow our helpful tips during a power cut to keep you safe and comfortable until the power comes back on. Tips to help you during a power cut   ▶️ Watch our multiple or repeat power cuts video to find out more Frequently asked questions Explore our FAQs Contact us Visit our contact us page