Design & Sales Expert - Remote

The Design & Sales Expert sells products by providing in-home consultations to customers using design tools and services to plan and design customer spaces. Through elevated designs and delivering on the Customer Experience, the Designer & Sales Expert will maximize company sales growth and profitability. Delivers an amazing experience for the customer through expertise, teamwork, passion for design, design tools and creative selling skills.

A Day in the Life of the Design & Sales Expert, C&B - Remote Role:

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in-home and virtually with customers. 

• Create elevated designs for customers using the preferred design tools to create  moodboards, 2D & 3D floor plans, product lists and customer presentations.

• Lead design consultations in-home or via email, phone and virtual

• Identify and contact potential customers, businesses, and/or industries which may yield new business.  Some leads will be provided by the Company.

• Provide personalized sales and service experiences to new and existing customers to build lasting relationships resulting in repeat business.

• Deliver projects in a timely manner and within determined timelines.

• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.

• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends.

• Deliver individual sales, KPI and service goals, productivity standards, and engage customers by demonstrating superior selling skills.

• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc). 

• Support and model excellent service by exhibiting a positive attitude and enthusiasm  ensuring all customers are provided gracious, quick, and efficient service.

• Support store training and educating on design services, to drive a clear understanding of design services and offerings.

What You'll Bring to the Table:

• Ability to work in different locations (work from home, on site at a customer’s home, and occasionally in store)
• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs.
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning.
• Ability to stay up to date on current design trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player

We'd Love it if you Have:

• 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/ customer service.
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred