About the Role
Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Who we are Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. Job Description We are looking for a Junior CCM Developer to join our to support the technical development and maintenance of Customer Communications Management (CCM) and technical processes for communications specialising in Quadient Inspire. The role will support the technical transformation of customer communications into Quadient Inspire, whist also maintaining and updating technical specifications ensuring that they reflect the build and adhere to best practice. What you'll be doing: Supporting the technical development and ongoing maintenance of customer communications using CCM software (Quadient Inspire), ensuring accurate and timely delivery Creating, maintaining, and updating technical specifications to reflect delivered solutions and adhere to defined approval processes and best‑practice standards Securing all necessary approvals to ensure communications and specifications are technically compliant and meet regulatory, TCF, and multi‑channel requirements Diagnosing and resolving production issues by supporting the production environment with effective analysis and professional issue management Working within Agile methodologies by developing user stories, estimating capacity, and delivering sprint outcomes aligned to product, customer experience, Consumer Duty, and regulatory initiatives Maintaining compliance with internal procedures while ensuring all processes and documentation remain accurate and up to date Providing team support through contingency cover and collaboration, sharing knowledge and embedding best practice across the team Prioritising customer‑centric and Consumer Duty‑focused improvements that reduce journey friction, with particular consideration for inclusion and vulnerable customers Who we're looking for: Experience with document composition platforms such as OpenText Exstream, Apache Velocity, or Quadient Inspire (desirable) Knowledge of data and markup formats including JSON, XML, and HTML (desirable) Familiarity with Adobe Analytics (advantageous but not essential) Strong understanding of how customer data is created, collected, transferred, and manipulated across systems Proven ability to work with a high level of accuracy and attention to detail Excellent organisational and time‑management skills Ability to collaborate effectively as part of a team Experience working within Agile/Scrum development methodologies Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience #LI-NH1 Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.