Customer Service Supervisor

The Part Time Customer Supervisor is responsible for supporting the day-to-day operations of the retail store, ensuring excellent customer service, supervising staff on shift, and helping drive sales. The role involves assisting customers, leading the team on the shop floor, and ensuring store standards are maintained at all times. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues. What we offer We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch. Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives. Ensuring all areas of the retail counter always conform to health and safety legislation. Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence. Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules. Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything. Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes. Maintaining shelf availability through accurate completion of stock movement processes Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity. Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to. Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs Ensuring the retail operations are compliant with the financial audit.