BILLING SPECIALIST

Billing Specialist 

📍 Knottingley, West Yorkshire
💰 Salary £31,000 per annum
📅 Full-time, Permanent

At Real Life Options, every role is a vital part of a bigger mission, working together to empower, uplift, and transform lives across the UK. Our frontline teams provide the freedom, dignity, and support that help people live life on their own terms. But behind the scenes, our finance team ensures financial stability, allowing us to continue delivering life-changing support. That’s where you come in.

What You’ll Do

The post holder will work as a member of the Finance team with responsibility for accurate monthly and weekly invoicing to local authorities, NHS and private customers and resolving any billings queries.

Main duties and responsibilities

• Resolving inbox queries from service managers, local authorities, and families
• Creating bespoke weekly sheets to meet service requirements
• Liaising with local authorities/service managers/team co-ordinators to obtain the correct information needed to invoice
• Raising support invoices from weekly operations sheets
• Querying unusual items or significant changes with service managers
• Adding notes in NetSuite for upcoming changes
• Populating and returning local authority schedules/portals in a timely manner
• Ad hoc billing from reports including mileage.
• Invoicing credit card and supplier invoice recharges
• Working to pre-determined month end deadlines
• Running and distributing month end income reports
• Setting up and closure of customer accounts in NetSuite
• Updating fees annually for uplifts

Other responsibilities

• Participate in team meetings
• Participation in departmental continuous improvement
• Adhere to organisational policies, procedures and work practices at all times
• Embrace the organisation’s commitment to recognising, respecting and responding to the principles of diversity in respect of all stakeholders
• To respect and adhere to the policies of confidentiality and GDPR
• Any other reasonable duties commensurate with the post 

Experience and skills

• 3 years plus experience of working in a Finance Team environment 
• Good Excel skills
• Meticulous attention to detail
• Social care finance experience preferred
• NetSuite experience desirable but not essential
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Proactive and collaborative attitude

Why Join Us

✅ Opportunities – for growth, mentorship, and career progression

✅ Work That Matters – Be part of an organisation that supports people to live their best lives
✅ Work-Life Balance – Enjoy a minimum of 28 days annual leave, increasing with service
✅ Financial Benefits – Pension scheme, life cover, & health cash plan
✅ Employee Perks – Exclusive discounts, wellbeing schemes, cycle to work, & more

📩 Don’t miss out – Apply today and start making a real impact!

We are committed to diversity and inclusion, and we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, just let us know!

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