Escrow Operations Manager (Hybrid)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are performed. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds, processing real estate transactions and issuing title insurance in accordance with divisional guidelines. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies. Partners with and acts as a liaison between internal teams and external clients to ensure compliance, policy adherence, production goals, and service level expectations are met. Ensures employee conformance to established practices and proper training of staff in a high-volume, multi-state transactional environment.

What You'll Do

• Manages the daily operating activities of the escrow department to deliver high quality service for within established timeframes
• Employees supervised are typically escrow positions but can have other support roles
• Oversees workflows related to escrow transactions, including document preparation, recording coordination, escrow handling, and client-specific requirements
• Ensures team adherence to multi-state recording requirements, document standards, and regulatory guidelines
• Acts as a point of escalation for complex or non-routine transactions, including exception handling and client-specific requests
• Collaborates with internal partners (Accounting, Developer, Customer Service, etc.) to ensure smooth transaction flow and issue resolution
• Participates in the development and execution of operational plans, including process improvements and efficiency initiatives
• Builds, implements, and refines processes within company systems to support evolving business needs and client expectations
• Reviews workflows for compliance, accuracy, and efficiency, including quality assurance and adherence to service level agreements
• Develops and coaches team members, ensuring proper training and alignment with departmental goals
• Manages work activities and operations of a large functional area or department
• Provides direct supervision to exempt and non-exempt employees
• Partners with senior leadership to align departmental goals with broader divisional strategies

What You'll Bring

• Strong leadership and team management skills, with the ability to develop talent and drive accountability
• Strong operational and process management skills; detail-oriented with a focus on accuracy and efficiency
• Strong problem-solving and customer service skills in a client-facing environment
• Ability to manage competing priorities in a high-volume setting
• Experience in escrow operations, with preference for vacation ownership
• Working knowledge of multi-state recording requirements, document preparation, and closing processes
• Proficient in Microsoft Office (Excel, Outlook, Word, OneNote, Teams) and ability to learn proprietary systems
• Bachelor’s degree or 6+ years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success leading teams in escrow, title, or transactional operations environments
• Experience working in multi-state or complex transactional environments preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.