About the Role
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Job Title: Technician, Quality Operations Department: Quality Manager/Supervisor: Engineer, Quality Operations Position Overview: The Technician, Quality Operations is responsible for performing QA Acceptance activities in supporting testing, reporting of in-process, pre and post sterile release, environmental monitoring samples and assisting the Engineer, Quality Operations. Responsibilities: · Perform lot qualification testing of production release to maintain customer supply. · Conduct in-process quality assurance testing, environmental monitoring and microbiology testing. · Perform first level troubleshooting of product inspection/testing issues and escalate issues when necessary. · Maintain inspection records and ensure data entered the computer and/or MES/SAP system. · Assist Quality Engineer to optimize the pre and post sterilization product testing process as appropriate. · Track and trend qualification test data (functional, packaging, etc.) and provide routine feedback to Quality Engineer. · Participate in continuous improvement into the investigational process to yield more efficient and robust processes. · Conduct training on usage of tester equipment and assist Quality Engineer on certification assessments for lot qualification inspectors. · Assist Quality Engineers in handling CAPA, NCMR and MRB. · Participate in internal or external quality audits, as required. · Performs other duties as required. Requirements · Minimum Diploma in Engineering or Science, or with a combination of education and experience. · At least 3 years of hands-on experience in quality operation, inspection and testing, preferably in the medical device industry. Microbiology testing experience will be an advantage. · Experience in test method validation and GR&R will be an advantage. · Reasonable understanding of ISO13485 requirements. · Experience in GDP (Good Documentation Practices) & legible handwriting · Knowledge of GLP (Good Lab Practices) will be a plus. · Microsoft Excel, data entry and analytical skills. · Must be proficient in both English and Malay language. · Team player and ability to communicate effectively with supervisor and other employees. Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.