Customer Journey Specialist – Consumer Finance

Customer Journey Specialist – Consumer Finance Warszawa Remote Javascript JIRA SQL Polish Mid-Level Analyst Unleash innovative credit solutions — shape the future of customer experience! Warsaw-based opportunity with remote work model (5 days per week). As a Mid-Level Customer Journey Specialist, you will be working for our client, a leader in consumer finance dedicated to transforming how customers access and experience credit products. You will help develop, analyze, and optimize credit offerings, ensuring a seamless and compliant customer journey that drives satisfaction and innovation in the financial sector. Your main responsibilities: Create and develop credit products in line with business processes and customer needs. Analyze customer journeys and identify opportunities for enhancements and new features. Maintain and improve the consumer finance product portfolio, including cash loans and overdrafts. Conduct business analysis, translating concepts into detailed product specifications, epics, and user stories. Collaborate with risk teams to optimize credit policies and processes. Engage with internal and external stakeholders through consultations and discussions. Ensure all products adhere to legal and regulatory requirements. Provide support for distribution channels and monitor product performance. Conduct competitive analysis and prepare benchmarks to inform product improvements. Support ongoing business operations and identify areas for process optimization. You're ideal for this role if you have: At least 2 years of experience in consumer credit, customer experience, or product development. Practical knowledge of Agile methodology in project environments. Familiarity with JIRA and other analytics, visualization, and communication tools. Strong understanding of credit processes and customer journey analysis. Experience working with cross-functional teams to optimize customer experience. Ability to analyze, draw conclusions, and recommend improvements effectively. It is a strong plus if you have: (optional) Additional certifications in project management or business analysis. Experience in financial regulations and compliance standards. Language Required for the role: Polish — good command of spoken and written language. Eligibility for the role: Only candidates with an existing legal right to work in the European Union will be considered for this role.