Head of IT Service Management (SC Cleared)

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. <br> <br>This is a critical role for our client, who operate an ITIL focussed ITSM function.  <br> <br>You’ll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.<br> <br>Please note that this is an SC Cleared position, active SC is not required to be considered, however it would be a ‘nice to have’ to aid in speeding up onboarding. <br> <br><strong>Role: Head of IT Service Management </strong><br><strong>Duration: 6 Months</strong><br><strong>Rate: £600 per day</strong><br><strong>Status: Inside IR35</strong><br><strong>Location: Milton Keynes </strong><br><strong>Working Practice: 3 days onsite / 2 days remote</strong><br><strong> </strong><br><strong>Key Skills: </strong><br><ul><li>A demonstratable background of working in ITSM Management or Leadership, in complex service delivery environments.</li><ul><li>Experience of leading teams, including Service Delivery Managers.</li><li>Knowledge of working with service management tooling, this client uses ServiceNow.</li><li>Knowledge of setting up SLA’s / OLA’s.</li><li>ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification.</li><li>Evidence of delivering services to standards such as ISO9001 / ISO2000:1</li><li>Setting up ISTM strategy, and change management within an established ITSM function.</li><li>Strong background in engaging with vendors / suppliers / third parties.</li><li>Eligibility for, or already SC Cleared.</li></ul></ul>