Engineer

To manage the team for delivery of services as per agreed SLA/WLA with customer. Escalation handling. CSR Review with PA responsible TT/ CR Performance Management & Reporting To ensure RCA for any Critical event. To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs. To ensure all the activities are conducted are executed as per MSTOP guidelines. To ensure all the MIRs are released as per MSTOP guidelines. Monitoring and review of TT, CR and AT on daily basis. Ensure that User Access Control is implemented as MSTOP process and regular review is in place. To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. To contribute in the creation and improvements to procedures and routines within the department / group. Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC To initiate, support and implement uniform organizational processes. Authorized to report security breach incidences. Authorized to raise CSR One will help with Assurance support activities Incident management You will assist with Problem management System administration And you will work with Charging and Billing operations The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 781025 Bachelor level, in engineering (IT, Telecom) or 2-4 years' experience in Operations, Customer handling and technical support. ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.