Field Service Engineering & Customer Service

Home Jobs & careers Customer Services Jobs & careers Customer Services Support the future of healthcare at Siemens Healthineers What do they do? How do they do it? How do they support healthcare providers? At Siemens Healthineers, we are dedicated to transforming healthcare through innovation and excellence. Our field service engineering and customer service teams are pivotal in ensuring healthcare providers can deliver the highest quality patient care. With a strong customer focus, they offer expert support, cutting-edge solutions, and an unwavering commitment to service excellence. Join us at Siemens Healthineers and be part of a team that is advancing digitalization and promoting sustainability. Together, we can make a significant impact on healthcare and improve lives around the world. Join our global Customer Services team Browse the latest job offerings in Customer Services. Search jobs What do they do? At Siemens Healthineers, our customer service teams are at the forefront of transforming healthcare support through technology and data-driven strategies. They enhance support, optimize logistics, and drive connectivity, ensuring healthcare providers can deliver exceptional patient care. Each role in our customer service team contributes to the reliability and efficiency of more than 1.1 million medical systems and laboratory devices. These dynamic and impactful roles combine digital innovation with hands-on expertise to support healthcare providers worldwide. By optimizing device performance and reducing travel-related carbon emissions, they help shape the future of healthcare.   Their focus on education, proactive maintenance, and smart dispatching allows us to deliver top-notch service and build lasting customer relationships. Working in Customer Services means being part of a global team that provides 24/7 support in 150 countries. They are always on and always in touch, whether providing remote assistance through Smart Remote Services and SmartConnect or delivering hands-on technical expertise. Service portfolio offerings include Go-Live Services Ensure smooth and optimized installations, allowing a seamless start for our customers. Fleet Performance Services Use data monitoring to enhance equipment performance, offering ever evolving functionality for our customers. Value Added Services Address broader business challenges, providing tailored solutions beyond basic equipment performance. Resolution Services Quickly resolve interruptions in customer operations, whether covered under contract or as a chargeable service. Preventive and Proactive Services Ensure compliant operations with regular maintenance and updates. Educational Services Offer customized training, helping our customers get the most out of our products and services. Siemens Healthineers allows me to develop professionally, introduces me to cutting-edge technologies, and has offered me an unrivaled work-life balance. I travel to different sites each day and enjoy building up successful relationships with our customers. Brian Shaw, Customer Service Engineer at Siemens Healthineers How do they do it? At Siemens Healthineers, we are dedicated to delivering continuous value to our customers through innovative and efficient services. By fostering cross-functional collaboration and deploying advanced digital tools, we create superior products and services that significantly enhance the overall customer experience. The approach End-to-end customer focus We deliver our services seamlessly and efficiently with end-to-end accountability to maximize customer satisfaction. Digital-first mindset We think digital-first, prioritizing streamlined processes and effective customer empowerment. Scaling new businesses We help businesses grow at scale, with new services, by addressing key needs in our customers’ value chains.  Prev Next How do they support healthcare providers? Our Customer Services team combines digital innovation with hands-on experience to ensure medical systems run smoothly. They provide healthcare providers with the tools and support they need to deliver the best possible patient care by leveraging advanced technologies and practical expertise. Digital command center Our experts monitor and support medical equipment 24/7, using real-time diagnostics and predictive maintenance to prevent issues before they arise. Training Academy Continuous learning is important. Through our academy, we provide specialized education for service engineers, technicians, and healthcare professionals – ensuring they stay ahead with the latest advancements in medical technology.  On-site and remote services for equipment From in-person and technology support to remote solutions, we offer flexible service options tailored to healthcare providers’ needs.  Our teams diagnose, maintain, and optimize medical equipment, reducing delays and improving overall efficiency. A committed team of experts delivers onsite and remote support 24/7 Prev 1,200 Regional Support Engineers perform technical installations, troubleshooting, repairing, and preventive maintenance at customer sites. Constantly working to maintain our equipment, allowing customers to serve their patients with the best possible care. 2,000 Application & Educational Specialists make certain that our equipment supports clinical workflows with onsite, remote, or virtual training or application support. > 7,400 Customer Service Engineers install, maintain, and repair our equipment. We can remotely troubleshoot incidents and will quickly arrive onsite to perform service activities, if needed. We do what is needed to keep a fleet up and running. 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