We are looking for a Senior Integration Support Engineer to handle complex technical cases that cannot be resolved by our L1 Support team.
- Investigate integration and synchronization issues.
- Analyze application, HTTP, and API logs.
- Configure advanced Getint integrations.
- Work with mappings, workflows, filters, and scripts.
- Reproduce problems and identify root causes.
- Join technical calls with customer engineers and administrators.
- Decide whether a case is a configuration issue, product bug, feature request, or paid service.
- Prepare clear escalations for Product and Development.
- Provide feedback that improves the product, documentation, and support processes.
- Experience in technical support, SaaS integrations, implementation, or technical consulting.
- Strong troubleshooting and analytical skills.
- Knowledge of REST APIs, HTTP, JSON, authentication, and system integrations.
- Ability to write scripts in JavaScript, Groovy, Python, or a similar language.
- Confidence communicating directly with technical customers.
- Independence and good business judgment.
- Very good written and spoken English is required.
Experience with Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, or similar enterprise platforms is a strong advantage.
Working at Getint means more than a job. Here’s what you can expect:
100% Remote Work
Flexible Hours
Modern Tech Stack
Innovation-Driven Projects
Ownership
Small, Friendly Team
Growth Opportunities
Great Atmosphere
International Collaboration
Why You’ll Love Working at Getint
100% remote work
B2B contract
5 paid days off per year
Competitive salary with transparent ranges
New MacBook and all the tools you need
International work environment
Shape QA, dev, and product standards
Regular virtual team-building events
Join the team shaping the future of integrations
We’d love to learn more about you! Submit your application and let’s see if we’re a match.