Engagement Manager

<p><strong>About Node4</strong></p><p><span>We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People</span></p><p class="paragraph"><span>We are:</span></p><p class="paragraph"><span><strong>Nimble </strong>– We focus on what matters most, adapt fast and embrace change</span></p><p class="paragraph"><span><strong>Original</strong> – We think differently, stay curious and innovate</span></p><p class="paragraph"><span><strong>Driven</strong> – We are bold, bring energy and own the outcome</span></p><p class="paragraph"><span><strong>Engaged</strong> – We operate as one, building strong relationships</span></p><p class="paragraph"><span><strong>4 More </strong>–<strong> </strong>We always go further for our people, customers and partners</span></p><p><strong>About the role</strong><br>Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support NAV/Business Central customers, and we're looking for dedicated Engagement Managers who can elevate our customer experience and maximize the potential of their systems.</p><h5>Key Responsibilities:</h5><ul><li><p><strong>Customer Happiness:</strong> Your primary goal is to ensure our customers are happy, well-served, and fully informed.</p></li><li><p><strong>Stay Updated:</strong> Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions. We love a good site visit!</p></li><li><p><strong>Deep Understanding:</strong> Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success.</p></li><li><p><strong>Innovation Advocate:</strong> Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.</p></li><li><p><strong>Customer-Centric:</strong> Prioritize understanding customer needs and making their systems work seamlessly for them.</p></li><li><p><strong>Internal Coordination:</strong> Collaborate with our Projects Team to manage change requests efficiently.</p></li><li><p><strong>Team Synergy:</strong> Foster dynamic working relationships with other teams within Node4.</p></li><li><p><strong>CRM Maintenance:</strong> Keep our CRM system updated with relevant information.</p></li><li><p><strong>Identify Opportunities:</strong> Spot commercial opportunities and raise change requests as needed.</p></li><li><p><strong>Time Management:</strong> Efficiently manage your time and schedule to maximize productivity.</p></li><li><p><strong>Trusted Advisor:</strong> Become the trusted advisor and primary conduit between Node4 and the customer.</p></li></ul><p><strong>What will you bring?</strong></p><ul><li><p><strong>ERP Knowledge:</strong> In-depth understanding of NAV/Business Central and its application in different business contexts.</p></li><li><p><strong>Customer Focus:</strong> Proven ability to maintain and enhance customer satisfaction through exceptional service and support.</p></li><li><p><strong>Communication Skills:</strong> Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.</p></li><li><p><strong>Project Management:</strong> Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effective</p></li><li><p><strong>Analytical Abilities:</strong> Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.</p></li><li><p><strong>Technical Acumen:</strong> Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies.</p></li><li><p><strong>Relationship Building:</strong> Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.</p></li><li><p><strong>Organisational Skills:</strong> Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.</p></li><li><p><strong>CRM Proficiency:</strong> Experience with CRM systems to keep customer data accurate and up-to-date.</p></li></ul><p><strong>What can we offer you?</strong></p><ul><li><p>Hybrid Working</p></li><li><p>Private Medical Insurance or Company Paid Health Cash Plan</p></li><li><p>Employee Assistance Program</p></li><li><p>25 days holidays plus your birthday off</p></li><li><p>Option to purchase additional holiday (up to 5 days)</p></li><li><p>Company Pension Scheme</p></li><li><p>Life Assurance x 4</p></li><li><p>A diverse workforce</p></li><li><p>Employee investment with Node4 training Academy</p></li><li><p>Family savings and shopping discounts through the Node4 benefits portal.</p></li><li><p>Discounted Gym Membership</p></li><li><p>Modern facilities with open and welcoming breakout areas</p></li><li><p>Company Social events</p></li><li><p>Never ending supply of hot and cold drinks, biscuits, sweets, and fruit</p></li></ul><p><strong>Why join Node4?</strong></p><p>Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.</p><figure><lite-youtube videoid="r7uaqBOKHDI" title="Play: Video" posterquality="sddefault"></lite-youtube></figure><p>Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.</p><p>TAKE A LOOK AT <a target="_blank" href="https://node4.co.uk/our-story/">OUR STORY</a></p>