The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Working pattern: This is a full-time post working 35 hours per week. We’re committed to supporting staff to achieve a healthy work-life balance and are happy to talk about flexible working. This is a hybrid role, working from Holyrood, and from home.
About the Scottish Parliament
The Scottish Parliamentary Corporate Body is responsible for providing the Parliament with the property, staff and services required for the Parliament’s purposes. We place a high value on excellence, and we are continually looking to improve how we can deliver the Parliament's core purpose of representing the people of Scotland by debating issues of national importance, passing legislation and holding the Scottish Government to account. We are a diverse workforce, and our embedded values shape the way we work and treat each other. We have a culture of respect and inclusion, and everyone has the ability to make a difference. For further information about working for the Scottish Parliament, please see our website.
About the role
This is an excellent opportunity to join Digital Services as a Software & Request Fulfilment Manager. To see where the office sits within the organisation, you can view our organisation chart here.
The Digital Services Office is responsible for developing and maintaining the IT services and their underlying infrastructure which support and enable the business of the Parliament and its Members.
The office supports approximately 1600 network users including those at Holyrood and the remote support of constituency and regional offices. Our environment is mainly Windows 11 and Office 365, with business applications in use by the parliamentary service.
As Software & Request Fulfilment Manager you will review and authorise customer requests for software and hardware, oversee annual software renewals, and administer call logging and device management systems for the team.
You’ll encourage a culture where your team members are empowered to deliver high quality work which will enhance the reputation of the Parliament. You’ll also champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, as well as our commitment to diversity and inclusion.
We offer a great range of benefits including: 41.5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym, Health and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.
You’ll also have the opportunity to join the Alpha Civil Service pension scheme, where we’ll offer you an employer contribution of 28.97% of your basic salary.
We are a values-based organisation. Our values are a central part of our working culture and our people management processes. We use these to recruit, manage and develop our staff. For more information on our values and behaviours framework, please visit our values pages in our Employee Handbook.
About you
The successful candidate will be experienced in the management of key third party software assets, liaising with suppliers over current and future provision, overseeing service requests, assisting software projects into service and reporting on the level of service achieved.
You’ll demonstrate a high level of personal credibility with excellent communication and influencing skills, with the ability to develop and maintain positive working relationships.
As a manager, you’ll be resilient and inspire colleagues to deliver high performance results in line with our values. You’ll have a proven track record of working inclusively with a diverse range of people and groups. You’ll have outstanding mentoring and coaching skills and be passionate about contributing to an inclusive and collaborative working culture which values diversity and encourages openness.
For further information about the role please see the attached Job Description. You can also contact the Chair of the recruitment panel, david.possee@parliament.scot.
We particularly welcome applications from candidates from a Minority Ethnic background and Disabled candidates. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.
How to apply
Stage 1
Please apply before 12:00 noon, Wednesday, 13 May 2026.
To find out how to apply and for further information about our recruitment process, please see our recruitment process pages on the website.
Please note that only your statement will be submitted to Hiring Managers, without any personal details. Hiring managers will then select candidates for further assessment or interview based on their statement which addresses the values within the job description.
Stage 2
If your application is successful, you’ll be invited to attend an interview. Interviews will be held week commencing 8 June, although this is subject to change.
Offers will be awarded based on merit. For this role, the following weighting is used to come to a final score on which offers will be based. Application 20%, Interview 80%.
All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement.
Feedback will only be provided on request to those who attend interview.
If you have any questions about the recruitment process, please email: careers@parliament.scot
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