Incident/Problem Manager

<div> <h2>Incident Manager</h2> <p><strong>Location:</strong> Remote / Hybrid<br /><strong>Contract Type:</strong> Contract<br /><strong>Duration:</strong> Initial 3&ndash;6 months (extension likely)<br /><strong>Day Rate:</strong> Competitive, DOE</p> <h3>Overview</h3> <p>We are looking for an experienced <strong>Incident Manager</strong> to join our team on a contract basis. The successful candidate will be responsible for managing major incidents, coordinating technical teams, and ensuring timely communication and resolution to minimise business impact.</p> <h3>Key Responsibilities</h3> <ul> <li>Lead and manage major and high‑priority incidents end‑to‑end</li> <li>Act as the central point of coordination between technical and business stakeholders</li> <li>Ensure incidents are logged, prioritised, and resolved in line with SLAs</li> <li>Facilitate incident bridges and post‑incident reviews</li> <li>Provide clear and timely communication to stakeholders throughout the incident lifecycle</li> <li>Identify recurring issues and contribute to continual service improvement</li> <li>Ensure incident management processes are followed and improved where necessary</li> </ul> <h3>Skills &amp; Experience</h3> <ul> <li>Proven experience in an Incident Manager or Major Incident Manager role</li> <li>Strong understanding of ITIL processes (Incident, Problem, Change)</li> <li>Excellent communication and stakeholder management skills</li> <li>Ability to remain calm and decisive under pressure</li> <li>Experience working in fast‑paced, enterprise environments</li> <li>ITIL certification (preferred but not essential)</li> </ul> <h3>Additional Information</h3> <ul> <li>Contract role with the potential for extension</li> <li>Immediate or short‑notice availability desirable</li> </ul> <h3>How to Apply</h3> <p>Please apply with your latest CV highlighting relevant incident management experience.</p> </div> <p>, </p>