About the Role
On behalf of DWP, we are looking for a Digital Business Analyst for a 12 Month (Inside IR35) contract based Hybrid in either Manchester, Newcastle, Leeds, Blackpool, Sheffield or Birmingham.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.
Working with DWP, you will be helping us to drive our priorities to:
Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
Help people to plan and save for later life, while providing a safety net for those who need it now
Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
Improve experience of our services while maximising value for money for the taxpayer.
As a Digital Business Analyst , your main responsibilities will be:
Create Jira tickets for incoming stakeholder requests.
Follow the decision tree logic to determine how to route the request through the team.
Work with a multidisciplined team especially the Product Manager, Delivery Manager and Content Designers.
Stakeholder engagement to understand requests and communicate them into the team.
Provide recommendations to improve processes on the front door and support implementation of the changes.
Work to improve stakeholder relationships using evidence to explain decisions.
Essential:
Experienced in Jira
Strong stakeholder engagement experience