Administrator – Quality, Engagement & Development Directorate

An exciting opportunity to use your excellent administrative, call handling and customer service skills to support our Service Complaints team, and wider Directorate. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. As an Administrator within the Quality, Engagement & Development Directorate, you’ll be responsible for: supporting the Service Complaints Team, including the provision of an incoming and call back service, including taking calls from residents or landlord members raising a complaint about our service; and providing general administrative support to the Quality Team to support the quality assurance function; and to the wider Quality, Engagement and Development Directorate as needed. In this key role, you’ll require excellent communications skills, including the proven ability to actively listen to and respond to complaints over the phone, taking accurate notes and processing and logging these as appropriate. You’ll also possess the organisational skills and attention to detail to effectively support the team with a breadth of administrative tasks including minute taking, diary management, and supporting with internal and external events. Excellent customer service skills, the ability to prioritise, and good working knowledge of Office 365 applications (Outlook, MS Teams, Word, Excel, PowerPoint) are essential requirements.