Join a well-established Housing Association as an experienced Property Services Manager in Ilford, leading a team delivering excellent service to tenants and landlords. This is a permanent Property Services Manager role, perfect for someone with strong property management and social housing experience, particularly managing large portfolios properties.
We’re looking for a Property Services Manager who can confidently lead a customer service and property team, ensuring high standards across a high-volume residential portfolio. The role is ideal for a professional experienced in social housing, property management, and tenancy services, and confident handling maintenance, repairs, and tenant-landlord disputes at scale.
As a Property Services Manager, you will:- Lead, mentor, and develop a team of property and resident services staff
- Oversee maintenance operations across a large portfolio (300–400+ properties), allocate jobs to contractors, and ensure timely completion of works
- Act as primary escalation point for tenant-landlord disputes, mediating fair and professional resolutions
- Conduct or oversee property inspections, damage assessments, and ensure compliance with social housing regulations
- Maintain strong relationships with tenants, landlords, local authorities, and contractors
- Monitor team performance and service quality, identifying areas for improvement across a high-volume portfolio
Essential requirements for this Property Services Manager role:- Proven property management and social housing experience is essential
- Minimum 3–5 years’ experience managing a property or resident services team
- Demonstrated experience managing a large portfolio (ideally 400+ properties or high-volume caseloads)
- Knowledge of landlord-tenant law, deposit protection schemes, and housing regulations
- Experience managing maintenance, repairs, and contractor coordination at scale
- Excellent communication, negotiation, and conflict resolution skills
- Strong organisational skills and the ability to remain calm under pressure in a fast-paced environment
What we offer:- Permanent, full-time Property Services Manager role based in Ilford
- 35k – 40k per annum, depending on experience
- Monday–Friday, with flexibility for operational needs
- Supportive, collaborative working environment
- Opportunities for professional development in social housing and property management
Travel & Location:- Based in Ilford, with occasional site visits across a large residential portfolio
- Access to a vehicle is desirable for inspections and contractor coordination
If this property service team leader position sounds like your next step, apply now or email olivia.taylor@niyaapeople.co.uk