Collections Agent

<p>Anderson Knight is recruiting a Collections Agent on behalf of a well-established organisation.</p> <p>This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. T</p> <p>hose with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.</p> <p><strong>Location: </strong>Finnieston (Hybrid after training)<br /> <strong>Salary:</strong> £26,000<br /> <strong>Hours: </strong>35 per week<br /> Rotational shifts + 1 in 4 weekend cover (Day off in lieu)<br /> 8am-4pm (3 weeks) and 12pm-8pm (1 week)</p> <p><strong>Key Responsibilities</strong><br /> •    Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.<br /> •    Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.<br /> •    Complete income and expenditure assessments to determine affordable solutions.<br /> •    Maintain accurate records of all customer interactions and decisions.<br /> •    Work towards individual and team performance targets while ensuring fair customer outcomes.</p> <p><strong>What We’re Looking For</strong><br /> •    Strong customer service skills, with the ability to build rapport and manage sensitive discussions.<br /> •    Previous collections / financial services experience (preferred, not essential).<br /> •    Good communication skills and a calm, supportive approach.<br /> •    Strong attention to detail and ability to follow processes.<br /> •    A positive attitude and willingness to learn.</p> <p><strong>Benefits</strong><br /> •    33 days holiday (including public holidays)<br /> •    Additional birthday leave<br /> •    Discretionary bonus scheme<br /> •    Up to 15% pension contribution<br /> •    Private medical insurance &amp; eyecare support<br /> •    Hybrid working after training/probation</p> <p>If you are customer-focused and looking to develop your career within a supportive team, please send your CV in confidence to apply.</p>