Pass & Permits Office Administrator

In this role, you’ll be responsible for reviewing, auditing, approving and processing Airport Pass applications in line with the requirements of the UK National Aviation Security Programme, ensuring full compliance with all regulatory and security standards. You’ll also review, audit and approve MAG Car Park permits and Hackney Licence permit applications in accordance with MAG operating procedures, maintaining accuracy and consistency at every stage.   You’ll act as a key point of contact for queries and requests, triaging incoming enquiries, resolving them at the first point of contact wherever possible, and escalating to relevant colleagues when further investigation or specialist input is required. Alongside this, you’ll deliver a high standard of customer service and administrative support, providing timely, accurate and professional responses across all communication channels while ensuring records and processes are managed efficiently and effectively. What will make you successful in the role? Proven administrative experience, with the ability to manage documentation, maintain accurate records, and process system updates efficiently within a structured environment Strong working knowledge of Microsoft Office, particularly Excel and Outlook, with demonstrable experience using these tools in a professional administrative role Strong verbal and written communication skills, with the confidence to engage professionally across a range of channels Comfortable working in a fast-paced, customer-facing team environment Proven customer service experience in a customer-facing environment, demonstrating the ability to consistently deliver a positive and professional service Proactive in keeping up to date with new processes and procedures, applying changes accurately in day-to-day work Well organised, with the skills to effectively prioritise and manage your own workload Computer literate, with experience of system updates and administration within complex IT systems Hold, or be willing and eligible to obtain and maintain, UK security clearance to a minimum of CTC level