Account Support Specialist – Premium Global Brands

Germantown, WIusvia direct

// Job Type

Full Time

// Salary

USD 49,920 - 49,920/year

// Salary Range

49,920–49,920 USD / year

// Posted

3 weeks ago

About the Role

Account Support Specialist – Premium Global Brands <ul> <li>2+ years of proficiency in manufacturing-focused customer service is mandatory for this role</li> <li>Obtain a leading First Shift (8:30 AM – 5:00 PM) position with a reliable Monday–Friday timetable and adaptable scheduling for work-life balance</li> <li>Compensation can reach up to $49,920 per year with an increase based on performance post a 90-day evaluation</li> <li>Technical Emphasis: This role entails practical troubleshooting and assistance for industrial tools and professional equipment</li> <li>Outstanding Security: Join a 75-year-old, European-owned industry leader with a culture that prioritizes people and boasts 20+ year average employee tenures</li> <li>Comprehensive Compensation Package: Medical, Dental, Vision, and 401(k) with company match (eligibility after ~30 days) as well as company-paid disability</li> <li>High school diploma or GED required (Associate degree in Business or Communications is advantageous)</li> <li>100% In-Person Role (No remote/hybrid options)</li> <li>Position located in the Germantown, WI region</li> </ul> This full-time opportunity as an Account Support Specialist is with a renowned global conglomerate known for expertise and ground-breaking solutions. With a focus on personalized service and sustainable growth, this company thrives on developing strong relationships with B2B distributors and B2C consumers. Rather than a high-volume call center, this is a specialized, collaborative environment where you are recognized as a product expert and valued partner. If you are a creative troubleshooter with a manufacturing background and a drive to grow within a secure, top-tier organization, this is the ideal professional haven. The successful applicant will be responsible for the following key duties and responsibilities: <ul> <li>Deliver top-notch technical support to global B2B distributors and B2C end-users, handling queries related to product choices, stock availability, and intricate troubleshooting</li> <li>Oversee the complete order and return process, including accurate processing of purchase orders, EDI documents, and RMA/warranty-related requests</li> <li>Act as the primary technical link between Sales Managers, Production Schedulers, and the Quality Department to resolve product discrepancies and expedite customer requirements</li> <li>Update and maintain vital customer web portals, ensuring precise invoicing, tracking shipping status, and promptly resolving return authorizations</li> <li>Collaborate with the Accounting and Sales teams to onboard new accounts, upkeeping current customer data, and aiding in high-level quotes and sales promotions</li> </ul> The prospective candidate should possess the following qualifications: <ul> <li>2+ years of experience in a manufacturing customer service environment, specifically engaging with sales reps and technical product specifications</li> <li>Direct involvement in RMA or warranty processes is highly favored, as these activities align with the primary responsibilities of the role</li> <li>Demonstrated reliability and a consistent work history; the client values longevity and seeks an individual who is punctual and dedicated each day</li> <li>Proficiency with the Microsoft Office Suite and the ability to quickly learn complex internal order-management systems</li> <li>Strong troubleshooting skills with a proactive attitude and the capability to convey technical concepts to diverse audiences</li> <li>Excellent written and verbal communication abilities with a high level of professional enthusiasm and self-motivation</li> <li>Reside within a 45-minute commute from the Germantown / Northern Milwaukee area</li> </ul>

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