Dispensing Optician - Head Office Role - Luxury Online Eyewear Retailer - Bury

Dispensing Optician – Head Office Based Role – Luxury Eyewear E-commerce – Bury Zest Optical are working in partnership with the UK’s leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth. Job Type: Permanent, Ideally Full Time, Minimum 30 Hours Per Week Location: Office-based near Bury, Greater Manchester Dispensing Optician – Role Overview As a Dispensing Optician, you’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You’ll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence. Key Responsibilities Respond to customer enquiries via digital channels (email, chat, phone) Provide tailored recommendations for frames, prescription lenses, and sunglasses Support customers with order tracking, modifications, and aftercare advice Identify and resolve customer concerns with empathy and efficiency Utilise internal systems to manage and log customer interactions accurately Maintain up-to-date knowledge of products and procedures, and share insights with the team About the Business 20+ years of success as a top-rated luxury online eyewear retailer Over 23,000 5-star reviews on Trustpilot Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre Known for combining quality, service, and a passion for premium eyewear What We’re Looking For GOC Registered Dispensing Optician Strong commercial awareness and a customer-first mindset Comfortable using digital systems and communication tools Excellent collaboration and communication skills Passion for innovation and service development in optical retail What’s On Offer Salary: £32,000 to £35,000 per year + performance-related bonus Working Hours: 30–37.5 hours per week Weekend Commitment: Reduced weekend working compared with most practice-based roles Annual Leave: 26 days + bank holidays Professional Fees: GOC and ABDO fees paid Staff Discount: Generous discount on luxury eyewear products Office Working: Work from head office location, surrounded by a highly experienced, close-knit team If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.