The Partnership for Supply Chain Management Job Description
TITLE: Director Strategic Accounts
REPORTS TO: Chief Operating/Financial Officer
LOCATION: Project Management Office in Woerden, Netherlands (PMO-NL)
STATUS: Full-time
Organization description
The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.
PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.
PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.
Overall responsibilities
The Director Strategic Accounts is responsible for managing and expanding the relationships between PFSCM and donors, ministries and other strategic clients, as well as identifying new business opportunities and working with the Business Development Director to convert them into PFSCM’s products and services. This unit aims to maximize long-term revenue opportunities by becoming trusted advisers to clients and stewarding ongoing relationships.
The Director Strategic Accounts is also responsible to provide thought leadership and strategic direction on client relations best practices and to share them with staff. The Director Strategic Accounts is expected to provide direction and support for the full project management cycle of projects, and continuous improvement efforts, while upholding PFSCM’s quality standards.
Specific responsibilities
- Oversee the direct client portfolio (varied funders/contracting mechanisms) from start of contract to end, including: project start up, implementation, and close-out; ensure supervision of the staff or team/s implementing direct client work, and timely submission of reporting to clients against deliverables and achievements against Key Performance Indicators.
- Manage project performance according to the budgetary and contractual commitments outlined in the client contract(s), including any additional modifications or changes to the current scope of activities. Collaborate with the finance, contracts and legal counterparts or senior management team as needed.
- Provide technical guidance to the Strategic Accounts team on supply chain and public health topics; this can include procurement, logistics, disease program or product characteristics.
- Liaise and manage collaboration with other internal units to ensure effective and efficient execution for the projects within the Strategic Accounts portfolio, including direct support for project execution.
- Lead and manage the PFSCM Strategic Account unit in full accordance with PFSCM policies, standard operating procedures, and work instructions.
- With the Strategic Account team, ensure there is a project management dashboard available with current data and information on the projects performance and status within the team’s portfolio.
- Build relationships and provide cross-organization leadership and coordination to ensure a One-team, One-goal approach to project management.
- Build relationships with clients based on trust and value, working with clients to help them improve their business performance, identify areas where PFSCM can add value, and develop long term strategic partnerships.
- Contribute to PFSCM’s market intelligence and work with Senior Leadership and the Business Development Director to use the intelligence in pursuit of new business opportunities and growth for the Strategic Accounts portfolio.
- Represent PFSCM at external meetings/conferences/trainings/webinars, supporting the organization to interface effectively with current and new business prospects.
- Assist PFSCM leadership in coordination with the Business Development Director in prioritizing prospects/donors for cultivation and contribute to proposal development.
- Manage the development and timely submission of contractually required reports; contribute to the development of and/or generate reports and other communication as required.
- Monitor project financial management and financial performance, working with the accounting and finance unit; review financial reports prior to submission to clients.
- Ensure appropriate performance management of the Strategic Accounts portfolio, and oversee the process of continuous improvement and participation as needed in the organizational Operational Excellence projects.
- Ensure implementation of risk management procedures and policies in collaboration with other PFSCM units.
Qualifications
Professional and Technical Knowledge
- Bachelor’s degree in public health, project management, supply chain management, pharmacy or chemistry or equivalent experience. Master’s degree preferred.
- 10-15 years’ of diversified and progressive work experience in international public health, supply chain management, or pharmaceutical or medical technologies sales and marketing in middle or lower and middle income countries with significant experience or exposure to public health/health development.
- Proven track record demonstrating leadership skills, customer relationship management capability, project management, budgeting, and resource management experience.
- Significant experience and successful track record of enlarging organizations’ business portfolios.
- Demonstrated ability to work successfully with donors, non-governmental organizations, and local government partners.
- Experience working in and/or with developing countries.
- Experience working with international donor agencies or global suppliers is preferred.
- Knowledge of the international pharmaceutical and medical supply public sector market, with specific reference to the commodities required for HIV/AIDS, malaria, and/or TB or other health areas is a plus.
- Ability to work comfortably with Microsoft Office software, specifically Word, Excel and Planner, as well as, Google suite.
- Experience with ERP or procurement/supply chain management software is a plus.
- PMP, Prince, or other project management certification preferred.
- Willingness and availability to travel, and perform other duties as needed.
Interpersonal skills/Communication
- English fluency required; French and/or Spanish fluency preferred.
- Exceptional written and verbal communication and interpersonal skills with the ability to communicate effectively with diverse audiences including internal and external stakeholders; Strong public speaking skills desired.
- Ability to write simple, clear, structured documents.
- Active listening.
Continuous improvement/Innovative
- Experience leading continuous improvement initiatives and change management.
- Affinity for identifying and championing new ideas and process improvements.
Priority Setting, Problem Solving, & Detail Orientation
- Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
- Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.
- Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic, and time-bound environment.
Leadership / Strategic Thinking
- Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic and time-bound environment.
Disclaimer:
PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements.
If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.