IT Customer Support Specialist

IT Customer Support Specialist What you will do: work as part of the 1st and 2nd line technical support team, handling customer requests via electronic channels,  resolve issues reported by users of our cloud computing environment.  provide technical support for cloud solutions delivered in the IaaS model,  create and update technical documentation,  maintain regular communication with users to help resolve their issues,  actively participate in IT projects (including internal initiatives) carried out by CloudFerro,  conduct technical tests of new solutions in an environment mirroring the client setup,  perform activities related to customer satisfaction surveys,  provide internal technical support,  prepare instructions and procedures for employees. Our expectations: practical experience with Linux and Windows systems,  a problemsolving mindset and a strong focus on supporting users/customers,  strong communication skills in Polish and English,  openness to learning and willingness to continuously develop professionally,  ability to work in a hybrid model, with at least 2 days per week in our Warsaw office.  Additional assets: experience administering Linux, Windows, and macOS systems,  experience working in a technical support team,  knowledge of IT security solutions,  basic understanding of cloud solutions,  communicative knowledge of German and/or French,  experience administering Azure AD / Office 365 and Atlassian Jira,  knowledge of Kubernetes (K8s), Terraform, Ansible, Docker.