Product Enablement Coordinator

The Product Enablement Coordinator will own the implementation of the content, structure and continuous evolution of the company’s customer academy (academy.transcend.io). This role transforms implementation knowledge, product workflows, and solution architecture insights into scalable learning experiences that accelerate customer onboarding, improve adoption, and reduce reliance on senior technical resources. The position is central to building a durable knowledge asset that supports automation, self-service implementations, and future AI-driven solution architecture and custom GPT guidance systems. Just like the world around us, this role will rapidly evolve as the systems get more intelligent and the impact of this role compounds over time. Here’s what to expect as the role evolves: First 6 Months Design and stabilize the academy foundation Structure learning paths by persona, use case, and lifecycle stage Establish content standards and templates Build initial SCORM-based training modules Create repeatable content production workflows Work with the Solutions Architecture team to translate implementation patterns into training Implement governance for version control and release alignment Set up analytics tracking within LearnWorlds to establish time-to-value baselines Next Twelve Months Optimize the academy based on learner engagement and completion data Analyze onboarding friction and support deflection opportunities Prioritize new modules using structured implementation insights Refine course sequencing and learning journeys Expand the academy into certifications and role-based tracks Launch onboarding cohorts and live training programs/webinars Deepen integrations with Asana and related systems to improve self-serve motion Eighteen Months and Beyond Steward the long-term knowledge and adoption ecosystem Oversee continuous improvement of SCORM and learning assets Ensure alignment between academy content and solution data Contribute to AI assistance and knowledge automation initiatives Drive partner, employee, and customer enablement programs Lead strategic improvements in activation and retention Maintain content accuracy through ongoing product evolution Key Responsibilities Develop academy content, structure, and learner journeys Translate solution architecture and implementation data into training modules Maintain content accuracy across product releases Manage SCORM content lifecycle and portability standards Analyze engagement and performance metrics Partner with Solutions & Support Engineering, Product, Customer Success, and Sales Support certifications and advanced enablement programs Success Metrics Reduction in repetitive Solutions & Support Engineering customer engagements Improvement in onboarding and activation speed Academy engagement and completion rates Support ticket deflection and resolution efficiency Alignment between academy content and implementation realities Contribution to retention and expansion outcomes for customers implementing additional products