Learning& Development Officer

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with continued rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.

This role has two key elements. Firstly, this is an exciting opportunity to support and develop our team internally, ensuring that we strive for, and deliver, high quality advice and our culture of continuous improvement is embedded.

Secondly, this role also involves building the capacity of local partner organisations. By providing them with training and resources, you will help them identify and assist those most in need of advice, leveraging the fact that people are most likely to seek help from people they already know and trust within their own communities.

There’s no ‘average’ day for our team, each client and case is different. By ensuring that we continually provide learning and development opportunities for our teams we provide them with the competency, skills and resilience required to carry out their work.

Key elements and tasks within this role will include:

• Lead onboarding new starters into the organisation & developing training plans alongside line managers,
• Supporting line managers and teams with identified areas of development required,
• Use key insights (advice trends, client feedback etc) to create and deliver focused training across a range of delivery methods to ensure accessibility,
• Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed,
• Work with local infrastructure organisations to create and deliver focused training for local VCSE organisations,
• Support with new project mobilisation.

You will be part of the Delivery Leadership Team, a well-established team of managers responsible for their areas of advice and support delivery.

About you:

• Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders,
• Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for supporting others to develop,
• Experience in training and developing staff and/or volunteers OR experience as an adviser.

Key information

• Employer: Citizens Advice Bury & Bolton
• Locations: Hybrid, Bolton, Bury
• Role Type: Permanent
• Working Hours: Full-Time
• Working Hours Per Week: 35

To apply for this role:

A full role description and person specification can be found by clicking on this link
Please submit copy of CV and Cover Letter as set out in job pack.

Please note we will be actively interviewing successful candidates during the application stage and reserve the right to close the vacancy early.

Equality, Diversity, Inclusion & Belonging (EDI&B): We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. Please complete the anonymised EDI monitoring form using this link.

Want to chat about the role?

If you would like an informal chat about the role or the application process, please use this link to book in a MS Teams or phone call with our HR team.