About the Role
Role Title: Platform / SRE Engineer Location: Sheffield (3 days a week onsite is mandatory) Duration: 30/11/2026 Rate: 525p/d via Umbrella Role Description: Own deployment, observability, reliability, cost control, and production operations for the AI helpdesk platform. Key responsibilities Build and manage CI/CD pipelines, infrastructure, and runtime environments for AI services. Deploy and operate model-serving, orchestration, and application workloads. Implement monitoring, tracing, alerting, logging, and operational dashboards. Manage scaling, release processes, rollback mechanisms, and production support. Optimize inference cost, latency, uptime, and system reliability. Create runbooks, incident response processes, and operational standards. Required skills Strong experience in DevOps, SRE. Experience with Docker, Kubernetes, cloud platforms, and infrastructure as code. Experience with monitoring and observability tools. Familiarity with CI/CD, release automation, secrets management, and production support. Understanding of LLM deployment patterns and API-based model integration. Experience with cloud, particularly AWS. Jira, Confluence, ServiceNow experience Preferred Experience supporting AI/ML workloads in production. Experience with GPU workloads, autoscaling, and cost optimization.